Wraith Dragon Media is proud to announce its first annual Hardware Retail Industry Research Study. Wraith Dragon Media is pleased to invite all hardware retailers to participate.

Topics to be covered by the research study include:

• The top business issues currently facing the industry and the cost of those issues
• The future for the industry including sources of future growth, profitability and innovation
• Budget percentages currently being spent on Information Technology - including Point of Sale software, hardware, website development and maintenance
• Most popular Point of Sale Software (POS) and the features that make it the best
• Improvements that the industry would like to see in POS and IT
• The percentage of hardware retailers who own a website or plan to in the near future
• Interviews with industry leaders - how they got there, where they are going and how, and what they see in the future for the industry

There are several good reasons why members of the hardware retail industry should take part:

1. Research results will provide valuable insights about the hardware retail industry and your competition
2. Results will be released first and directly to participants before the public
3. All responses will remain confidential. Only aggregate data will be released.
4. We guarantee the survey will take very little of your time, but will provide insights that can be used to achieve better business results

For those wishing to participate all you need do is visit the Wraith Dragon Media website at www.wraithdragonmedia.com.au and complete the survey located there. Wraith Dragon Media guarantees that it will only take a few moments of your time. Do not miss out on the opportunity to have the results of the study sent directly to you well before they are released to the public. Your competitors will be participating. Will you?

For more information please visit www.wraithdragonmedia.com.au or email research@wraithdragonmedia.com.au or call 0403172561.

Home Hardware Kotara, in association with Wraith Dragon Media, is proud to announce the launch of their new website. Customers can now visit the website at http://www.homehwarekotara.com.au where they will be able to view the latest in news, Dogalogues, and DIY Know How. Customers can also meet their friendly staff, learn about the array of helpful services they offer, and find out what it really is that sets Home Hardware Kotara apart from other hardware stores.

As a family business Home Hardware Kotara prides itself on its friendly and helpful service. Their floor staff are all highly experienced with some having worked in the industry for over 20 years.

Unlike other large hardware barns Home Hardware Kotara takes care to ensure their customer’s visit to the store takes up as little of the customer’s day as possible. The same staff member who offers their helpful advice in the isles will take the customer to the counter and serve them. Then, if necessary, staff will carry the customer’s purchase for them out to their car in the convenient customer car park located right out front of the store.

The website launch represents the first of a 4 stage development project powered by Wraith Dragon Media’s business and website co-development methodology. Stage 2 will see the development of a secure customer portal where customers who have an account with Home Hardware Kotara will be able to view current amounts due in terms of 30 days, 45 days, 60 days, 90+ days. From within the secure portal customers may pay their account online, opt to receive an automatically generated email when their account becomes overdue, and request more information regarding their account via an easy to use form.

Stage 2 of development will form a part of Wrath Dragon Media’s strategic solution to Home Hardware Kotara’s most pressing business issues. It will allow Home Hardware Kotara to:

• Cut the costs involved in the collection of accounts due
• Improve employee productivity as staff can focus more on their job rather than chasing money
• Increase cash flow and improve cash flow management
• Increase customer loyalty as a result of the ease of use of this service
• Reduce the stress and hassle that comes with debt collection, and
• Gain an edge over the competition and increase market share as a result.